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Returning Products

We hope you will be pleased with your purchase. Should you wish to return an item, we will be happy to refund in full or exchange, if it is in full resaleable condition. Returns should be made within 5 days of receipt and in original undamaged packaging and will be subject to a £6.50 handling fee.

If products are returned directly to one of our local shops there is no handling fee to be paid.

Should goods be delivered faulty, incorrect or damaged, please report to us immediately and confirm by calling us at your closest Comfort & Mobility Shop, we need to be informed of faulty products within 5 days of delivery.

Please note that there may be a collection charge for any items returned. If we find that the product has not been returned to us in fully resaleable condition, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount.

In both instances, please call one of our shops below to obtain details on how to return your product and obtain a refund.


For any further information, details about items you cannot see on our website and to check specific delivery lead times please call your local store.

The Comfort and Mobility Shop, 30A Church Road, Cheshire. TEL: 0161 485 1232

The Comfort and Mobility Shop 22, Broadstone Road, Stockport, Cheshire, SK5 7AE. TEL: 0161 432 9555

The Comfort and Mobility Shop, 208 Stockport Road, Altrincham, Cheshire. TEL: 0161 903 9000


Monday to Friday – 10AM – 6PM. Saturday – 10AM – 4PM.


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